Holiday Mazda Customer Reviews
This was my first time buying a car on my own and Logan was so easy to work with , he was very knowledgeable and willing to explain the little details. It made me very comfortable during the process . I appreciate how straightforward , and how willing to help he is . He goes above and beyond to make sure his customers are happy even after you drive off in your new car, you can trust that he’s there to answer your questions!
The service I received at Holiday Mazda was truly and honestly exceptional. The team, especially Matt, Kyndra, and Jeffrey, along with the techs, demonstrated an unwavering commitment to solving the steering issue with my Miata. They worked tirelessly and didn't stop until everything was *fully* resolved, inspiring complete trust in their work.
What stood out most was their professionalism, clear and prompt updates, and real concern for me as a customer and for my car. This level of effort and dedication to getting things right is incredibly rare in my experience. A huge thank you to the entire Holiday ... Read More Facebook - Sep 29, 2025
I purchased a Mazda CX-90 from Holiday Mazda. Stuart Powell, Customer Experience Manager, was excellent to work with. Stuart provided us with "OTD" pricing prior to stopping in at the dealership for the test drive. Overall, the process of buying was easy and seamless. I would absolutely recommend Stuart for anyone looking to buy a new vehicle. Thanks Holiday Mazda!
Scheduled and appointment for 9 am Saturday morning to look at a used CX-50. Upon arrival met with salesman and began the process. Went to test drive vehicle and upon opening the door instantly smelled cigarettes. Took vehicle for a test drive anyways. Once we returned I notice the burn hole in back seat, curb rash on wheels and tires that wouldn't be good enough for the remainder of summer. None of this was disclosed prior to coming. Dealership said they were at their lowest price and refused to drop it. They then offered me another vehicle for me to ... Read More Google - May 27, 2025
My daughter rescently bought her first car on her own. We were very impressed with the open communication and the great service we received. The sales team was amazing, and Brady did an excellent job of making sure we had all the info to make a good decision. The finance team was informative and understanding when explaining the options, and the paperwork went without a hitch. Great job to a great team at Holiday Mazda. #satisfied
Got my lucky hands on a rare gem. BEAU is the guy. NO pressure, No BS. Have bought last 3, will buy next one from him as well. He's over by budget lot, but accesses the entire inventory to help you find the right one. Loving my new car. And their service manager puts up with me, so they can get you and yours into a new ride at a fair price. Other dealerships were gouging on the car i was interested in and they kept there word on price, even when others were asking 15k over MSRP. This is ... Read More Google - Apr 16, 2025
Don’t ever go here. If you have a warranty they will treat you like you’d expect. As soon as the warranty no longer is valid, they will conveniently never call you back. I feel like a stalker dealing with the horrible customer service. I will be taking my service needs elsewhere. They also charge through the roof for labor.
Holiday Mazda was fantastic to work with. They made the experience of leasing my first brand new car a breeze. They were very forthcoming and gave me exactly what they said they would on my trade when I had spoken to them and sent photos a couple of weeks prior. Their sales people were very low pressure, and worked with me to make sure I got the exact car I wanted. I never felt like I was getting the run around at any point. They also took the time to show me all the features and how everything works in ... Read More Facebook - Apr 14, 2025
Sales rep was very nice and showed me all the features of my new car. It was a great experience.
Another pleasant experience at Holiday Mazda. Scheduled my maintenance in the app. Quick and easy. Showed up at my appointment and was received right away. Continued my remote work in waiting room. Courtesy snacks, TV, WiFi. Received walkthrough of maintenance checks. In/Out Approximately 1hr. Happy customer!
Just purchased a CX-50 Hybrid from Sam Voss. He is an amazing car salesman! He provided me with so much information and made the process super easy. Recommend Sam to everyone!
They’ve had my car for a month today and haven’t even began repairs yet. When I call I either don’t get any answers or nobody calls me back. They claim it’s because of the warranty company but the warranty company was out over 2 weeks ago to confirm the repair. So yourselves a favor and find somewhere else seriously. Worst experience of my life trying to get some work done!!!!
Love Holiday Mazda, massive shoutout to John Krug for making the sale and trade in as easy as possible! Mazda on top 🔥
Every time I work with Mazda it has been a great experience. Sam is very helpful and makes the process of trading in my leases very easy and efficient.
Always easy to buy a car at Holiday… thx Logan
Refused to assist with repairs their own employees created. Not trust worthy, unethical practice. Car is still broken and won't allow personal items to be removed, moved to off site location without advising owner and charging 1000 for tow. DO NOT GET A VEHICLE FROM THIS PLACE!
Love the car! Very attentive and knowledgeable staff (shout out to Stuart.) No pressure atmosphere. I have never had them try to pull a fast one on me like i have other dealerships. Trust me, it is worth the drive.
Awesome service. Second car from this place. Do recommend.
Brady was great to work with.
Excellent experience. Everyone in dealership was helpful and salesman answered all our questions
Holiday Mazda did a terrific job overall and Jarrod Hart made me feel comfortable and a no pressure experience. Would definitely recommend them to anyone looking for a new Mazda!
Our current vehicle was 10 years old with 140K miles. We decided it was time for something new. My son is kind of a car buff so we asked him to recommend a reliable car. Mazda was top on his list. I saw that Holiday had a good selection of Mazdas with the features we were looking for. We drove to Fond du lac to take a look and test drive. The receptionist was very helpful and referred us to Jerrod who was with available to help us without an appointment. After discussing what we were looking for , he set us ... Read More Google - Feb 21, 2025
I recently purchased a car at holiday mazda and I couldn't be happier, alex and scott took the time to explain a lot of the things that I didn't quite understand with all the new technology, thanks to them, i'm enjoying my new ride🤘
When we needed a second car we knew exactly where to go. Logan at Holiday Mazda is the most amazing salesman to deal with. Everything was easy breezy with the purchase.
I saw a truck pop up on my Facebook page I went to Holiday Mazda to go look at it and came home with it. Salesman was very nice and professional. I truly enjoyed my car buying experience at Holiday Mazda. Would do business with Holiday Fon du lac again. Service is also very caring and professional. Love everyone about Holiday.
I recently had the pleasure of working with Taylor here who made my car-buying experience smooth and enjoyable. From the moment I walked in, she greeted me with a friendly, no-pressure attitude that immediately set me at ease. What really impressed me was how well she listened to my needs—both financially and in terms of the features I was looking for. She took the time to ask the right questions, ensuring she understood exactly what I wanted. Then, instead of trying to upsell me on a vehicle I didn't need, she focused on finding the perfect match for ... Read More Google - Jan 21, 2025
The overall experience at Holiday Mazda was great. The business is very straightforward with their pricing, very friendly & knowledgeable staff, and overall my sales associate Stuart made the buying process easy. They were willing to go above and beyond staying well past closing hours to get me on the road that day in my new car since I had come from out of town. 2 weeks later I found a slow leak in one of my new (to me) car's tires and they got it quickly repaired, on them, no questions asked. Would highly recommend working with them if ... Read More Google - Jan 11, 2025
Helped me buy my first new car. Thanks Logan!!
Sales guy Jarrod was great to work with!!!
Fantastic experience. Sam Voss was my salesman, went above and beyond to ensure I was happy. Worth the drive, so happy with my new Mazda CX-5!
Great Welcoming feeling. We worked together around schedule to get the deal done. Low Pressure and very Friendly sales Team from test drive to Signing
My son in law and I were shopping for a “new to me” truck and came upon exactly what we wanted. We met Cole, our salesman, and couldn’t have had a better experience! Being only 19 years old, Cole was very knowledgeable about the truck. He was exceptionally personable and so easy to talk to… NOT pushy at all. He basically spent the entire day with us to make the deal work. We even had my husband sign papers via DocuSign while he was hunting from a tree stand!! The entire experience was so easy! Thank you Cole and Holiday ... Read More Google - Dec 4, 2024
The service department is great! We had a breakdown over the weekend a couple miles from the dealership and were from out of town. We tried the car off on Saturday night and the car was fixed by 4 on Monday! The service pieces was great and transparent. They identified the problem, found some other issues that we will have to resolve later and fixed what was necessary to get us though the holidays.
Matt the service advisor and Matt the tech were great to work with! The service video that they provided was amazing! I've never seen something like ... Read More Google - Nov 27, 2024
We recently purchased a CX50 from Holiday Mazda. During the process we worked with Jarrod (Guest Experience Manager) and Taylor (Sales Manager) to agree upon a price we were comfortable with. They made the negotiating process as straightforward as possible, with no unexpected add-on charges and no high pressure tactics.The day we scheduled to pick up the car was during Jarrod's scheduled days off. So, he arranged for his teammate Brady to assist us. Brady patiently and kindly helped us, in between taking care of his own customers. We also worked with Donna in the Finance Dept. She ... Read More Google - Nov 27, 2024
Had an absolutely awesome experience with Holiday. Stuart Powell went above and beyond to help me secure the perfect car for me, and the whole process was painless. Donna in financing was awesome as well. This is my first Mazda and I'd be surprised if I ever drove something different. 10/10 recommend! Go buy a Mazda from Stuart! 😀
I am very happy with my Mazda CX50 lease from Holiday Mazda. They gave me an estimate for my vehicle, along with some lease quotes, before I went to the dealership, I enjoyed working with Alex. He was friendly, knowledgeable, and extremely helpful. I couldn’t have expected a better overall experience, and don’t envision myself going anywhere else. Thank you Alex and Holiday Mazda.
I recently purchased a vehicle from the Holiday Budget Center. Even though I test drove it and wasn't aware of any major issues mechanically, I was still assured to let them know if there was anything I needed taken care of. I love my gently used car! It doesn't just get me around but is super fun to drive. So once someone who has extensive car experience with repairs made me aware of the few things that would need to be taken care of? I was pleasantly surprised with the Mazda sales and service department. From the professional ... Read More Google - Nov 21, 2024
My CX9 was purchased from Holiday and we continue to drive long distance to have their service department handle our larger maintenance items. Our CX9 has the oil burning issue, and annoyingly corporate Mazda forces dealers to do a valve stem replacement twice before they replace the cylinder head.
We just picked up our car and are watching the oil level to see if the issue is resolved.
Holiday treated us perfectly each time we brought the car and our vehicle did not come home with any damage such as dings in the body or scratches in the paint after ... Read More Google - Nov 11, 2024
Bought my new ride at Holiday Mazda in Fond du Lac! I had a great experience! Dealership and Jared were very welcoming, friendly, and knowledgeable. They were able to get me financing the same day and Jack gave me a great overview of all my functions and programs in my new car. I recommend checking out their website if your looking for a new vehicle.
The Service Department Manager, Danny made certain that the brakes in my vehicle were installed. The team worked together to make my customer experience exceptional. Thank you!
John Krug rocks. He found us exactly what we were looking for. We couldn't be happier with our purchase.
Bought a CX-5 and Stuart was our salesperson. He was very informative and not pushy at all. We got a deal done quickly and was out of the dealership within a few hours. Would buy again from Holiday and would recommend Stuart.
It's almost impossible to get a service appointment. And they could care less.I will buy my cars somewhere else..
The car is GREAT but I have not been very happy with the service. I have changed my oil twice and both times I asked for a loaner and both times it was several weeks of wait to get one ( I have a 45 minute drive to get there). They are a car dealer!!! I mentioned a small chip on the vehicle and was told he would check with auto body for a quote to fix. I have yet to hear from him.
Sub par customer service. Called in to purchase a CX-9 Carbon for my mother with secured financing through my personal credit union. Dealership first stated that they don’t work with smaller credit unions, then they said they would not send a buyers agreement to my credit union that included Indiana State taxes showing the lien holder as my credit union. Still, we pushed forward until the dealership stated that it would take up to 2 weeks to pick up the vehicle as they had to wait for the credit unions check to arrive. Out of curiosity, I reached out to ... Read More Google - Jul 3, 2024
Paid $$$ for a 2024 Mazda CX90 Preferred Plus. Vehicle doesn't come with XM radio, No Navigation and less than 400 miles since I bought it and already I've had it into service for a rough shifting transmission that they had to correct. Yeah I made a mistake buying this Mazda.
My wife paid to have roof racks installed on her Mazda CX-5. We were told we'd get a loaner car while they worked on it which we thought was great. As we live an hour away, the dealership closes at 5, and we both have full-time jobs she got it cleared with the person at the desk to keep the loaner overnight so we could pick up first thing the next morning.
Despite this my wife got called 3 times throughout the day asking when she'd be back to return the car. Not a big deal, but a little annoying.
... Read More Google - May 16, 2024
They wanted to charge me 26,000 to “fix” my car since it had “gas” in a diesel tank. Went somewhere else charge way less than 2,000 and my car is up and running. They also gave me a sheet of paper saying they check every inch of my car, and when the other shop looked at it, it had a broken part that they “didn’t “ see.
Didn’t explain the additional cost associated with the service contract
Terrible inventory
Took over a week to even sign the papers for my car and when i got it they assured me that there was no issues or scratches, come to get the car and the paint chips all around the gas tank and the front bumper popped out of place with more chips there. Over all the most lazy dealer ship i have ever dealt with in my life, they will not do anything to help you, hell they didnt even bother doing taxes for the car I have to file all of that seprately by my self and pay out ... Read More Google - Mar 8, 2024
I told them at my last two oil changes I had a slow leak that needed to be patched. First time they said they didn’t find anything, second time they didn’t mention it at all. My tire blew today and there was a nail in it clear as day. Only posting because they text me again today asking for a review.
I’ve been in more rental cars than I have the cars I bought from Holiday. Yup I said cars as in two I have purchased from Holiday! I purchased one from budget center turns out it had a malfunction in my windshield wipers. Came here to Holiday Mazda for a different car as they told me I could trade in because of the difficulties with my other one. Now this car has since then had two alternators, put in. Was told they think my transmission is going out, to I have a dead battery. I’m more disappointed in ... Read More Google - Apr 25, 2023
Purchased vehicle, very nice car and sales staff. Highly disappointed with price rates of service. Was extremely low balled price wise for trade in vehicle, will not be selling any vehicle here in future.
It was not a good experience from the beginning. My application sat somewhere for a week. Problems kept continuing. I was told there was a freeze on one or all three of the fico scores. So my credit could not be accessed. I had to call and tell them to unfreeze whichever ones had a freeze. Holiday uses trans union and there wasn’t any freeze on any of them. Getting to access your fico scores is a nightmare. This was totally unnecessary as the person who took my application had the wrong social security number. How can you put ... Read More Google - Dec 11, 2022
If you have any issues with the dealership and you need to talk to whomever, good luck passing thru the switchboard lady. She knows it all.
They want 28k for a used 21 corolla when I can get a brand new 22 for around 24-25k at bergstrom
Interestingly, in the Carfax area from the email they sent me, there was a review area that was bright red and insisted I review the dealer. My experience was not great, and the review I wrote reflected that... yet somehow it failed to show in the Carfax review area. Obviously that is suspect and only adds fuel to my frustration. So I'll post it here, where we can at least pretend there is some level of transparency. Though with barely a single even "neutral" review, its doubtful thats the case. Truly a shame. I have come to ... Read More Google - Jul 7, 2022
Paid almost $200.00 for them to do absolutely nothing. Wanted an inspection because my daughter is due to be born in 4 weeks, and also needed my rear view mirror replaced. All they told me is I need 2 new front tires and an oil change, also told me in order for them to put a new mirror on I need a brand new windshield. (Not true.) Didn’t do anything for me what so ever except waste my time and money.
I would give zero stars if I could! My husband had been looking at a specific used vehicle, when he called he was told he was being transferred to the salesperson for that vehicle. We live 45 minutes to an hour away, he left work early and told the “salesperson” that we would be there before 6 to test drive and start the paperwork. Turns out he talked to a receptionist not a salesperson! They sold the vehicle that afternoon and since we never talked to a salesperson they didn’t even know we were coming let alone call us! All I ... Read More Google - Jul 6, 2021
Update.. don’t use the service department. Poor service and lack of response when leaving voice mails about a question on my service. No safety point inspection received. The service advisor told me she was “flying blind” because the video didn’t upload properly. So I bring my car in for service expecting a run down on the condition of brakes, tires, etc…. I received absolutely no feedback. I will take my business elsewhere and suggest others do the same.
I have bought CX5 for my son in Feb 2021. Tyler Sommerfeldt is the Sales manager. He did an excellent job providing best offer. I have also purchased accessories like rubber floor mats, cargo tray and lug nuts. Lug nuts were shipped and I was told the remaining 2 items are back order and will ship from parts department directly when available. I have contacted via email in May 2021. Parts manager (Ben Wempner) responded saying that these parts are available and be shipped right away. I have waited for one week and sent an email asking for the status. No response. Finally, ... Read More Google - Jun 8, 2021
By far the worst experience in my life when trying to inquire about, possibly purchase a 2020 CX30. 👎🏼
no masks worn by employees. if they don't believe basic science principles, how can they work on a car?
This time I was disappointed. Previous I received a video that showed the repairs needed. I wish I would have had the same experience this time with brake repairs recommended. They started a great service but now they didn't follow through with the same new technology. And they should have checked my previous service records since I purchased the vehicle there.
I brought my new Mazda 6 in for, what I was told, as it's first maintenance check, at 2,500 miles. I was called by Stuart and told they would be doing an oil change and tire rotation. I was very confused because those items don't get done at 2,500 miles. I asked why and wasn't told a decent reason for the tire rotation so I denied that service. Then he did say it's been 5 months since we had the car and even though there are low miles it would be a good idea to change it. He stated that ... Read More Google - May 18, 2020
Took car in for oil change and everything went good. Guy pulls it back out and car has no breaks. Tells us brake lines are shot. Very odd but possibly. Car is 5 years old, driven everyday, and has never had a leak spot in the driveway. I geuss with with Covid 19 thing going on business is slow so they will get you every way they can. Just odd car didnt have any problems before until it was taken in for a oil change.
Not a very good experience! I will never buy another car from holiday I bought a 2015 Mazda 3 when I drove it off the lot my friend noticed a big scratch on hood almost the whole length of the hood! They did not want to fix it said that's what you get when you buy a used car! Keep in mind it's blk and everything shows! I'm pretty sure they would not have said that if it waz a family m emember! And to top it off I refinanced through my bank to get an even lower interest ... Read More Google - May 20, 2018